What to do
Short fix path
- Open the correct flow: account registration or card order.
- Paste the code into the promo field, not the account field.
- Remove any optional subscription or add-on before checkout.
- Review the total before you pay.
Common questions
Why does the code work for one flow but not the other?
Sign-up rewards and card-order promo codes are separate systems.
Can I reuse the same code later?
Usually no. Many promo codes are limited to a specific order type or one-time use.