What to do
Short fix path
- Reopen the verification screen and confirm the required document type.
- Retake the photo in bright light and keep all four corners visible.
- Make sure the account name matches the ID or passport exactly.
- If the app still rejects the submission, contact support with the error text.
Common questions
Can I use a screenshot or scan?
Usually no. A live photo of the original document is safer and more likely to pass.
Why did it fail after I already uploaded everything?
Quality checks can fail even when the upload succeeds. The photo may be blurry, cropped, or unreadable.