What to do
Short fix path
- Open the wallet app and remove any stale card entry.
- Update the card app and the phone operating system.
- Try adding the card from the wallet app, not only from the browser.
- If the card is still declined, verify card status and country availability.
Common questions
Why does the wallet show an error immediately?
That often points to an unsupported card state, outdated app version, or a device/account mismatch.
Do I need the physical card first?
Not always, but wallet support can depend on the card type and the current product rules.