What to do
Short fix path
- Update your profile or billing address only in the official app.
- Check whether moving countries changes card or wallet eligibility.
- If required, complete the verification request again.
- Contact support with your old and new country details if the app keeps rejecting the change.
Common questions
Can I just enter a new billing country?
Not always. Availability and verification rules can still block the change.
Will moving countries affect my card?
It can. Card and wallet eligibility may depend on the new country.